Privacy Policy

NUTRAZIN is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (www.nutrazin.com), mobile app, or purchase our products.

Information We Collect

• Personal details: Name, email, contact number, billing & shipping address.
• Transaction details: Payment method, order history, and invoice details.
• Technical data: IP address, browser type, device information, and app usage data.
• Account data: Login credentials managed securely via Shopify Customer Accounts.

How We Use Your Information

• To process and deliver orders efficiently.
• To provide customer support and resolve queries.
• To send order confirmations, invoices, and delivery updates.
• To send promotional offers only if you have opted in.
• To improve our app, website, and services.

WhatsApp, SMS & App Alerts

When you accept our Terms at checkout, you also agree that we may contact you on WhatsApp, SMS, and in-app notifications for:

• Order confirmation, payment, dispatch, and delivery updates.
• Cart reminders if you leave items in your cart or do not complete checkout.
• Offers, extra cart discounts, and product launches you may find useful.

You can turn these alerts off anytime from the NUTRAZIN app under Account → Notification Settings. Transactional order messages may still be sent to complete your purchase.

Sharing of Information

Your information is shared only with trusted partners required to fulfil your order:

• Logistics partners (e.g. Shiprocket, Delhivery, and other courier services)
• Payment gateway providers (e.g. PayU, Shopify Payments)
• Technology partners (e.g. Shopify, Firebase for notifications)

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

Data Security

• Our website and checkout are SSL secured for safe online transactions.
• Sensitive financial details (such as full card numbers) are never stored on our servers.
• We use industry-standard security practices to protect your data.

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and improve site functionality. You may control cookies through your browser settings.

Your Rights

You may request correction, update, or deletion of your personal data at any time by emailing us at info@nutrazin.com. You may also request account deletion through the NUTRAZIN app (Account → Request Account Deletion).

Children

Our products and services are not directed at children under 18. We do not knowingly collect personal data from minors.

Policy Updates

NUTRAZIN reserves the right to modify this policy at any time. Updates will be posted on this page with a revised date.

Contact: info@nutrazin.com | NUTRAZIN, Sector 37D, Chandigarh, India